We thank you from the bottom of our heart for placing an order with us and making us a part of your celebrations. We strive hard to make your celebrations memorable and wonderful.
We at YuvaFlowers are a group of gifting and celebration enthusiasts. We love our work and try to serve people in their celebrations and have fun doing so. We try our level best that whatever we display on our website is delivered with the same quality as promised. In serving you we also care to follow certain guidelines, rules and processes. These terms and conditions are not there to intimidate the user but are there so as to minimise the areas of conflict. We have listed these so that the user is aware of the processes and rules that can affect him/her, his/her order and the recipient.
Please read these Terms and Conditions carefully, clarify them from Customer care if you have any doubts.Be assured that our spirit of working is that everyone should be benefited - our team, our customers and our company.
Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions ("Terms").
By subscribing to or using any of our services you agree that you have read, understood and are bound by the Terms, regardless of how you subscribe to or use the services. If you do not want to be bound by the Terms, you must not subscribe to or use our services.
The headings and subheadings herein are included for convenience and identification only and are not intended to describe, interpret, define or limit the scope, extent or intent of the Terms or the right to use the Website by you contained herein or any other section or pages of the Website or any Linked Sites in any manner whatsoever.
You will receive a password and account designation upon completing the Website's registration process. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify YuvaFlowers.com of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. YuvaFlowers.com cannot and will not be liable for any loss or damage arising from your failure to comply with this Section (b).
When You use the Website or send emails or other data, information or communication to Company, You agree and understand that You are communicating with Company through electronic records and You consent to receive communications via electronic records from the Company periodically and as and when required. Company may communicate with you by email or by such other mode of communication, electronic or otherwise.
YuvaFlowers.com provides a number of Internet-based services through the Web Site (all such services, collectively, the "Service"). One such service enables users to purchase original merchandise as gifts such as watches, perfumes, sunglasses, belts, and other gift items from various brands. (collectively, "Products"). Upon placing order, YuvaFlowers.com shall ship the product to you or the person you are gifting and you be entitled to its payment for the Services.
You agree, undertake and confirm that your use of Website shall be strictly governed by the following binding principles:
Membership on the Website is free for buyers. YuvaFlowers does not charge any fee for browsing and buying on the Website. YuvaFlowers reserves the right to change its Fee Policy from time to time. In particular, YuvaFlowers may at its sole discretion introduce new services and modify some or all of the existing services offered on the Website. In such an event YuvaFlowers reserves the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the Fee Policy shall be posted on the Website and such changes shall automatically become effective immediately after they are posted on the Website. Unless otherwise stated, all fees shall be quoted in Indian Rupees. You shall be solely responsible for compliance of all applicable laws including those in India for making payments to YuvaFlowers.
The User agrees and undertakes not to reverse engineer, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or software obtained from the Website. Limited reproduction and copying of the content of the Website is permitted provided that YuvaFlowers's name is stated as the source and prior written permission of YuvaFlowers.com is sought. For the removal of doubt, it is clarified that unlimited or wholesale reproduction, copying of the content for commercial or non-commercial purposes and unwarranted modification of data and information within the content of the Website is not permitted.
You agree and undertake to use the Website and the Service only to post and upload messages and material that are proper. By way of example, and not as a limitation, you agree and undertake that when using a Service, you will not:
You may use information on the products and services purposely made available on the Website for downloading, provided that You
(1) do not remove any proprietary notice language in all copies of such documents,
(2) use such information only for your personal, non-commercial informational purpose and do not copy or post such information on any networked computer or broadcast it in any media,
(3) make no modifications to any such information, and
(4) do not make any additional representations or warranties relating to such documents.
The user guarantees, warrants, and certifies that you are the owner of the content which you submit or otherwise authorized to use the content and that the content does not infringe upon the property rights, intellectual property rights or other rights of others. You further warrant that to your knowledge, no action, suit, proceeding, or investigation has been instituted or threatened relating to any content, including trademark, trade name service mark, and copyright formerly or currently used by you in connection with the Services rendered by YuvaFlowers.com.
The Website may contain links to other websites ("Linked Sites").The Linked Sites are not under the control of YuvaFlowers.com or the Website and YuvaFlowers.com is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. YuvaFlowers.com is not responsible for any form of transmission, whatsoever, received by you from any Linked Site. YuvaFlowers.com is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by YuvaFlowers.com or the Website of the Linked Sites or any association with its operators or owners including the legal heirs or assigns thereof. The users are requested to verify the accuracy of all information on their own before undertaking any reliance on such information.
YuvaFlowers.com has endeavored to ensure that all the information on the Website is correct, but YuvaFlowers.com neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product or Service. In no event shall YuvaFlowers.com be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from: (a) the use or the inability to use the Services; (b) unauthorized access to or alteration of the user's transmissions or data; (c) any other matter relating to the services; including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website or Service. Neither shall YuvaFlowers.com be responsible for the delay or inability to use the Website or related services, the provision of or failure to provide Services, or for any information, software, products, services and related graphics obtained through the Website, or otherwise arising out of the use of the website, whether based on contract, tort, negligence, strict liability or otherwise. Further, YuvaFlowers.com shall not be held responsible for non-availability of the Website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or for any reason beyond YuvaFlowers's control. The user understands and agrees that any material and/or data downloaded or otherwise obtained through the Website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material and/or data.
This Website, all the materials and products (including but not limited to software) and services, included on or otherwise made available to You through this site are provided on "as is" and "as available" basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the foregoing paragraph, YuvaFlowers do not warrant that:
YuvaFlowers will not be liable to You in any way or in relation to the Contents of, or use of, or otherwise in connection with, the Website.
YuvaFlowers do not warrant that this site; information, Content, materials, product (including software) or services included on or otherwise made available to You through the Website; their servers; or electronic communication sent from us are free of viruses or other harmful components. Nothing on Website constitutes, or is meant to constitute, advice of any kind.
You will be required to enter a valid phone number while placing an order on the Website. By registering your phone number with us, You consent to be contacted by us via phone calls and / or SMS notifications. We will not use your personal information to initiate any promotional phone calls or SMS.
You agree to indemnify, defend and hold harmless YuvaFlowers.com from and against any and all losses, liabilities, claims, damages, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by YuvaFlowers.com that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any representation, warranty, covenant or agreement made or obligation to be performed by you pursuant to these Terms.
These terms shall be governed by and constructed in accordance with the laws of India without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of the courts at Delhi.
The Terms herein shall apply equally to both the singular and plural form of the terms defined. Whenever the context may require, any pronoun shall include the corresponding masculine and feminine. The words "include", "includes" and "including" shall be deemed to be followed by the phrase "without limitation". Unless the context otherwise requires, the terms "herein", "hereof", "hereto", "hereunder" and words of similar import refer to the Terms as a whole.
If any provision of the Terms is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these Terms shall continue to be in full force and effect.
As per these Terms, users are solely responsible for every material or content uploaded on to the Website. YuvaFlowers.com does not review the contents in any way before they appear on the Website. YuvaFlowers.com does not verify, endorse or otherwise vouch for the contents of any user or any content generally posted or uploaded on to the Website. Users can be held legally liable for their contents and may be held legally accountable if their contents or material include, for example, defamatory comments or material protected by copyright, trademark, etc. If you come across any abuse or violation of these Terms, please report to [email protected]
YuvaFlowers we do not warrant that Product description or other content of this Website is accurate, complete, reliable, current, or error-free and assumes no liability in this regard.
Prices for products are described on our Website and are incorporated into these Terms by reference. All prices are in Indian rupees. Prices, products and Services may change at YuvaFlowers's discretion.
While availing any of the payment method/s available on the Website, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to:
All payments made against the purchases/services on Website by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. Website will not facilitate transaction with respect to any other form of currency with respect to the purchases made on Website. Before shipping / delivering your order to you, we may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done in the interest of providing a safe online shopping environment to our users.
YuvaFlowers.com hereby disclaims any guarantees of exactness as to the finish and appearance of the final Product as delivered to the recipient.
We DO NOT guarantee delivery of the exact replica of the products mentioned on the website.
The time slots provided at the time of checkout can be selected by user.These are preferred date and time slots of customer. We strive to do deliveries on the selected date and time slot but it is NOT A GUARANTEE. We are committed to do delivery of products and services ordered until 24 hours of the requested delivery date and time slot. Failing to do so we will refund the amount, not before that.
Special days for YuvaFlowers are - Mother’s day, Father’s Day, Diwali, Holi, Valentine’s Day, Rose day, Teddy day, Proposal Day, Hug day, Kiss Day, Friendship Day, Raksha Bandhan, Christmas and New Year.
Title and risk of loss for all products ordered by you shall pass on to you upon YuvaFlowers's shipment. Thereafter YuvaFlowers will not be responsible for any loss or damage to the product.
Minimalistic and cosmetic damages like -
For orders where Keep as Surprise is selected we will deliver the order as requested without receiver knowing the sender’s detail. In case the receiver refuses to accept the order then we will disclose the sender’s details for the order to be acknowledged and accepted by the receiver. If still the receiver does not accept the order then the order will be returned and it will be considered as Complete from YuvaFlowers’s end. Due to time limitation and the gift items being of perishable nature therefore we will attempt our best to have the order delivered within a given timeframe.
Please send any questions or comments (including all inquiries unrelated to copyright infringement) regarding this Website to [email protected]
Customer care - Call us at +91-8010997070
Available between 10 AM - 8 PM
We will be able to attempt delivery of your order only once. For perishable products, delivery attempt can be made again subject to our decision and you may be liable for additional delivery charge in such cases. In the event the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible. We will consider the order executed in the below cases:
Please read the below stated points for any cancellations.
Please understand that the points mentioned in the policies are with reference to the time slots on the www.YuvaFlowers.com website selected by the user in checkout process.
Orders are processed in time slots and we accept cancellation requests with reference to time slot selected by customer in order placed. Consider conditions stated below -
4. Refund shall be made under following conditions:
a. Order was cancelled from our end.
b. Order was not delivered to the recipient.( This does not include the case for unfounded recipient )
c. If there is any complain regarding the quality of the product being delivered, we will inquire about the same and if it is found to be true, the customer will get a full refund or the product will be replaced. Complaint should be registered by email on [email protected] on delivered date to get any action afterthat no action in any case.
5. A refund can only be requested in case of service failure, our team will evaluate if an order qualifies for a refund and the decision of our management will be final. The refund amount in no circumstances can exceed the amount paid by customer, we are not liable for any loss or claim beyond the amount actually paid by customer.
6. In case of Request By Customer For Cancellation, 35% charge will be applicable in regular days or 50% on occasional days like Valentine , Mother's Day , Rakhi , Diwali etc..As per give time frame in above point 1 to 3..
7. Any discounted or exempted amount can not be claimed for refund.
8. Any extra amount credited to YuvaFlowers's account may be considered for order enhancement but will not be refundable.
9. In all matters concerning Cancellation and refund YuvaFlowers shall have the deciding hand.
10. YuvaFlowers may amend its Cancellation And Refund Policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the website.
11.Courier Gift : It can't be cancelled once it's shipped or acknowledge by us. As every product is mentioned about deliveries just below the product name. which can be extended by courier partner. Usually we takes 4-7 tentative days but in some cases it can be longer than expected.
12. If you have any questions/comments about our Cancellation And Refund Policy, please email us at [email protected]
In any of the cases above Wallet refunds and Bank refunds can be initiated only at the discretion of company considering the reasons of cancellation like unfortunate events, calamities or unavoidable circumstances. No claims to refund can be made by customer to overrule above stated clause.
NO cancellation requests are accepted on order placed in following categories.
Same day Orders
We allow users to select the same date of delivery on which he/she is placing the order i.e. order delivery and order placed date is same. We attempt to do same day delivery of the requested products but DO NOT PROMISE so.
We will process same day delivery orders within 24 hours of requested date and time slot.
Refund in cases of Cancellations are mentioned in Cancellation policy, kindly refer the same.
The acceptance of order is subject to availability of products, delivery areas and time. The order may or may not be accepted. The order might be cancelled after assessing the circumstances and communicated to customer. In such case amount paid by customer is fully refunded to YuvaFlowers wallet or bank account.
Only one attempt for delivery will be made. Please confirm availability of recipient before choosing delivery time. If recipient is not available at the time of delivery, second attempt will not be made and order will be cancelled. No refund will be made in such case.
The refunds are only initiated once the customer confirms over mail that where the refund has to be done - YuvaFlowers wallet or bank account.
Refund will be credited in YuvaFlowers Wallet on orders which are processing within 48 hours of delivery date
Refunds are processed to your payment method within 15 working days.
Address Change requests
Change in the address is permitted free of cost only before 24 hours of delivery.
It is user responsibility to provide correct pincode in the address of delivery. The pin code should map to the correct delivery address. Sometimes address mentioned does not correspond to the the pin code of that area.
If pin code entered in the address section is incorrect then following cases arise -